If files are lost or a drive becomes inaccessible, start with an assessment of what happened and what recovery options remain. Recovery depends on the device, condition, encryption, and previous actions; results cannot be guaranteed.
Bring the right information
- What device or drive contains the data?
- Was the data deleted, overwritten, or affected by a hardware problem?
- Are backups or previous copies available?
- Who owns the device, and who can authorise the work?
- Are encryption keys or legitimate account recovery options available?
Avoid experimenting with unfamiliar recovery tools on the original device. Contact us to discuss safe next steps, assessment scope, and whether specialist laboratory work may be appropriate.
After the immediate problem
Recovery work is a useful point to review backups and restoration planning so the next incident has a clearer recovery path.